Privacy Policy

Effective Date: 8/8/2024

System Nine, LLC (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.

Information Collection

  1. Types of Information Collected:

    • Personal Identification Information: Name, email address, phone number, username/display name.
    • Billing and Shipping Information: Billing addresses, shipping addresses.
    • Account Information: Password and other details provided for account creation and management.
    • Contact Information: Information provided through contact forms or other communications with us.
    • Payment Methods: If you choose to pay via Stripe, your payment information is collected but not stored on our servers. Instead, it is securely processed and stored by Stripe on their servers.

  2. Methods of Collection:

    • Direct Collection: Information collected directly from you when you register, make purchases, communicate with us, or engage in other interactions.
    • Automatic Collection: Data collected through cookies and similar technologies as you use our website and services.
    • Third-Party Collection: Information collected from third parties to enhance our services, including:
      • Service Providers: Assist with payments, shipping, or customer support.
      • Partners and Affiliates: For marketing, analytics, or other functions.
      • Advertising and Analytics: Track interactions and provide targeted advertising.

Use of Information

  1. Purpose of Use:

    • To Provide and Manage Our Services: Process transactions, fulfill orders, provide customer support, and maintain/improve our services.
    • To Enhance User Experience: Understand user preferences, personalize content, and improve our website/services.
    • To Communicate with You: Send updates, respond to inquiries, and provide information related to your account or services.

  2. Legal Basis for Processing:

    • Contractual Necessity: To fulfill contractual obligations and provide services.
    • Legitimate Interests: To improve services and ensure security.
    • Consent: Where applicable, for specific uses of information.

  3. Marketing and Communications:

    • We will not send marketing or promotional materials unless you opt in. You can unsubscribe at any time.

Data Sharing and Disclosure

  1. Sharing with Third Parties:

    • Service Providers: For website operation, payment processing, shipping, or customer support.
    • Partners and Affiliates: For marketing, analytics, or other functions, subject to your opt-in.
    • Advertising and Analytics: Track interactions and provide targeted ads.

  2. Legal Requirements:

    • Disclosure to comply with legal obligations, respond to requests, or protect rights.

  3. Business Transfers:

    • Transfer of information in the event of mergers, acquisitions, or sales.

Data Security

  1. Security Measures:

    • Encryption: Protect data during transmission and storage.
    • Access Controls: Restricted to authorized personnel with strong authentication.
    • Data Protection: Industry-standard practices to safeguard data.

  2. Data Breaches:

    • Prompt notification of breaches affecting personal information, including breach details and mitigation steps.

  3. Limitations:

    • No absolute security guarantee. Users should protect their login credentials.

User Rights

  1. Right to Access:

    • Request a copy of personal information held about you.

  2. Right to Correct:

    • Request correction of inaccurate or incomplete information.

  3. Right to Delete:

    • Request deletion of personal information under certain conditions.

  4. Right to Restrict Processing:

    • Request restriction of processing in certain situations.

  5. Right to Data Portability:

    • Request a copy of data in a machine-readable format and transfer to another organization.

  6. Right to Object:

    • Object to processing based on legitimate interests or for direct marketing.

  7. Exercising Your Rights:

    • Contact us to exercise these rights or with questions.

Cookies and Tracking Technologies

  1. Types of Cookies:

    • Essential Cookies: Necessary for website functioning.
    • Performance Cookies: Track user interactions to improve website performance.
    • Functional Cookies: Remember user preferences and settings.
    • Targeting/Advertising Cookies: Deliver relevant ads and measure marketing effectiveness.

  2. Managing Cookies:

    • Manage or disable cookies through browser settings. Note that disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review third-party privacy policies before providing any personal information.

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such information, we will delete it promptly.

Data Retention

We retain personal information as long as necessary for our purposes and legal requirements. Retention periods vary based on data type and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted with an updated effective date. Review the policy regularly to stay informed about how we protect your information.

Contact Us

For questions or concerns, contact us at:

Email: [email protected]